Terms and Conditions

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

Booking Process: To book your travel with Jones Global Travel, please follow our booking procedures, which may involve contacting us directly, visiting our websites, or using an authorized agent. Upon selecting your travel package, a reservation will be made in your name upon receipt of the required deposit or full payment, depending on the booking timeline and specific travel service chosen.

Requirement for Identification: All travelers booking with Jones Global Travel are required to provide valid government-issued identification at the time of booking and carry it throughout their travel. Acceptable forms of identification include, but are not limited to, a passport, national ID card, or driver’s license. The identification must be valid for the entire duration of the trip.

Payment Schedule: At the time of booking, a non-refundable deposit is required to secure your reservation. The amount of the deposit and the final payment due date will vary depending on the travel service provider's requirements and will be communicated at the time of booking. Full payment is typically required no less than 60 days before the departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.

Automatic Billing Plan: Upon booking, you are automatically enrolled in our automatic billing plan. This plan is designed to provide a convenient and hassle-free way to manage your travel payments. Payments will be processed automatically every 30 days. The amount of each payment will be evenly calculated based on the date of your initial deposit and the final payment due date. The total trip cost will be divided by the number of months remaining until the final payment due date. This ensures that your payments are consistent and manageable. You will receive an invoice detailing the payment schedule, including the amount and the due dates. Please ensure your payment method remains valid and up-to-date.

Opt Out Option: If you prefer not to use the automatic billing plan, you may opt-out by contacting us via email at Info@JonesGlobalTravel.com within seven days of booking. Please note that opting out may require manual payments, which must be made on or before the due dates to avoid cancellation.

Payment Methods: We accept payments via major credit card, debit card, and Zelle. A signed credit card authorization may be required. All payments made within 60 days of departure must be made by credit or debit card onlyPlease note that payments by credit card may incur a processing fee, which will be disclosed at the time of payment.

Final Payment: Failure to make payments by the due dates as outlined on your invoice will result in a late fee of $50 per payment. The final payment must be received no later than the Final Payment date on your invoice. Please note your calendar of this final payment date as reminders may not be sent, however, we try to send reminders about a week before it’s due. Jones Global Travel is not responsible for cancellations due to payments made after this date. Late fees will apply.

Late Fees: Payments not received by the due date on your invoice will incur a $50 late fee. If payments remain overdue for 60 days, your reservation is subject to cancellation and may incur hotel penalties as previously described. To avoid cancellation, please contact us to make payment arrangements. If your reservation is canceled and you wish to reinstate it, a $150 reinstatement fee will be required in addition to any missed payments. Please note that late fees are not covered by travel insurance and are non-refundable.

Price Changes: Prices are subject to change at any time before the deposit it posted on the reservation. It may be based on currency exchange rates, tariffs, and taxes at the time of quotation. We reserve the right to adjust prices due to fluctuations in these rates or taxes before the full payment is received. Any such price changes will be communicated to you as soon as possible.

Inclusions and Exclusions: Your booking will specify what is included and excluded from the price. Depending on the package quoted, airfares, hotel accommodations, and some meals may be included, whereas personal expenses, travel insurance, and optional excursions are excluded. Please review your itinerary carefully to understand what is and isn't covered.

Booking Confirmation: Upon receipt of your deposit or full payment, we will send you a booking confirmation along with your travel itinerary, invoice, and any additional travel documentation required for your trip. Please review these documents promptly to ensure all details are correct and contact us immediately if any information is inaccurate.

Credit Card Authorization: You certify, with submission of this form, that you are authorizing the Agency or its chosen Tour Operator/Supplier/Cruise Line to charge the listed amount to the credit card. You certify that you have verified that all information contained in the confirmation you received is accurate. You also certify you have read the Terms & Conditions and the appropriate Travel Protection Plan details. All payments are non-refundable. Air is non-refundable as soon as ticketed, insurance is not refundable.

This charge will be manually applied by the agency to your reservation. If there are any issues, a team member will get back to you. Please note that you may not see a charge from Jones Global Travel, LLC on your credit card statement; the charge may come from our supplier and/or the airline directly. Payment may take 3-5 business days to fully process and be reflected on your statement. This payment is for the services described on the invoice. I understand that all payments are non-refundable. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated on this invoice.

Commitment to Accessibility: Jones Global Travel is committed to providing an inclusive and accessible travel experience for all our clients, including those with disabilities. We strive to accommodate the specific needs of our travelers to the best of our ability and in accordance with applicable laws and regulations regarding accessibility.

Notification of Needs: To assist us in making your travel experience as smooth as possible, we request that travelers with disabilities or any specific needs inform us at the time of booking, or at least 45 days prior to departure. This notice allows us adequate time to arrange for necessary accommodations or services.

Information Required: When notifying us of your needs, please provide detailed information regarding your disability, the nature of the assistance required, and any equipment or devices you will be using or need to be provided. This may include mobility aids, specific seating requirements, dietary restrictions, or any other accommodations that will assist in making your trip more comfortable.

Efforts to Accommodate: Jones Global Travel will make all reasonable efforts to accommodate the needs of travelers with disabilities, including coordinating with our partners and suppliers. However, it is important to note that some accommodations or services may not be available at all destinations or on all parts of the itinerary due to inherent physical limitations, local laws, or infrastructure constraints.

Limitations and Disclaimer: While we are dedicated to providing accessible travel experiences, we cannot guarantee that all travel services, destinations, and accommodation facilities will be fully accessible. We will inform you of any potential limitations we are aware of at the time of booking or when we become aware of them.

SERVICE ANIMALS: Passengers on USA escorted tours who require a service animal because of a disability must contact Jones Global Travel prior to booking a tour. Passenger is responsible for knowing and abiding by the travel policies of the carriers and hotels/resorts. Service animals cannot be accommodated at international locations.

Traveler's Responsibility: Travelers with disabilities are responsible for bringing any necessary mobility aids (subject to airline or transport regulations), medications, and for ensuring they are physically and medically fit for travel. We recommend consulting with a healthcare provider before travel, especially for trips involving physically demanding activities or destinations with limited medical facilities.

Cancellation Policy: Our standard cancellation policy applies to all travelers, including those with disabilities.

Airline Confirmation and Documentation: It is the responsibility of the traveler to confirm their flight times and departure terminals with the airline within 24 hours of the scheduled departure. Jones Global Travel will provide all necessary booking information and tickets but is not responsible for any changes made by the airline after the issuance of tickets.

Seat Assignments: Seat assignments are subject to the airline's policies and may not be guaranteed at the time of booking. While Jones Global Travel will make every effort to accommodate travelers' seat preferences, final seating is at the discretion of the airline. Travelers are encouraged to check in early or manage their booking directly with the airline to secure preferred seating.

Missed Flights: In the event of a missed flight, it is the traveler's responsibility to contact the airline immediately to arrange for alternative flights. Additional costs incurred due to missed flights, including but not limited to change fees or the purchase of new tickets, are the sole responsibility of the traveler. Jones Global Travel is not liable for any expenses or damages resulting from missed flights.

Airline Frequent Flier Programs: Passenger is responsible for contacting their airline directly regarding mileage eligibility and accrual. As a courtesy, Jones Global Travel will provide frequent flier information to the airline. Jones Global Travel is not responsible for eligibility and administration of airline frequent flyer programs. Not all air reservations are eligible to accrue frequent flier miles or frequent flier benefits. Please check with the appropriate air carrier regarding their program rules and eligibility.

Known Traveler Programs: Passenger is responsible for adding TSA Precheck or Global Entry to their air reservation. If provided at time of reservation, Jones Global Travel will put forth our best efforts to add such information to the passenger's air reservation. It is the responsibility of the passenger to confirm that this information is added to their reservation. Jones Global Travel does not administer either of these programs or determine eligibility of these programs. Jones Global Travel will not be responsible if the passenger is denied use of these programs.

Flight Changes and Cancellations by the Airline: Should the airline cancel or change a flight, the airline is responsible for providing alternative arrangements or refunds according to its policies. Jones Global Travel will assist travelers in communicating with the airline to arrange alternatives, but the final responsibility for such arrangements lies with the airline.

Traveler's Responsibility for Timeliness: Travelers are responsible for arriving at the airport in a timely manner, accounting for check-in, security, and boarding requirements. Jones Global Travel recommends arriving at the airport at least two hours prior to domestic flights and four hours for international flights.

Liability for Indirect Damages: Jones Global Travel is not liable for indirect or consequential damages, including but not limited to missed connections, additional accommodation expenses, or lost wages resulting from airline schedule changes, delays, cancellations, or missed flights.

Provision of Flight Itinerary: To ensure seamless transfer services, travelers who have arranged for airport transfers through Jones Global Travel are required to provide their complete flight itinerary via email to Octavia@JonesGlobalTravel.com no less than 30 days prior to their scheduled departure date. The flight itinerary must include arrival and departure times, flight numbers, airline names, and originating and destination airports. Ground transportation generally waits up to one (1) hour after plane arrival or departure from accommodations. This is a general rule and it is the passenger's responsibility to review their travel documents to confirm the rules of the transportation company. If a passenger does not meet the ground transportation within the timeframe, the transportation may be cancelled with no refund. Transfer costs are non-refundable, and any additional expenses will be the passenger's responsibility.

Confirmation of Transfer Services: Upon receipt of the flight itinerary, Jones Global Travel will confirm the transfer arrangements via email, detailing the pickup and drop-off times, locations, and contact information for the transfer service provider. It is the traveler's responsibility to review this confirmation and notify Jones Global Travel of any discrepancies or changes immediately.

Changes to Itinerary: If there are any changes to your flight itinerary after you have submitted it to Jones Global Travel, you must notify us as soon as possible via email. Failure to inform us of itinerary changes may result in missed transfers, for which Jones Global Travel cannot be held responsible. Additional charges may apply for arranging transfers with less than 30 days' notice or for changes made to the itinerary after the initial arrangement.

Late Submissions and Amendments: Flight itineraries provided later than 30 days before the travel departure date may result in limited transfer options and could incur additional costs. Jones Global Travel will make every effort to accommodate late submissions but cannot guarantee the availability of preferred transfer services.

Liability: Jones Global Travel acts as an intermediary in arranging transfer services and is not directly responsible for the provision of those services. While we carefully select our service providers, we cannot be held liable for any delays, accidents, losses, or inconveniences caused by the actions or omissions of the transfer service providers.

Recommendation: Travelers are strongly recommended to have comprehensive travel insurance that covers disruptions to travel plans, including issues related to transfer services.

Cancellation by the Client: All payments are non-refundable and non-transferrable. Jones Global Travel has contractual agreements with hotels, airlines, and other vendors that prevent us from obtaining refunds. These agreements allow us to offer competitive package prices and provide the option for monthly payment plans on your vacation. It is strongly recommended that travel protection is purchased to cover your investment in your trip. Should you need to cancel your booking, please notify The Agency in writing at info@JonesGlobalTravel.com as soon as possible.

Cancellation by Jones Global Travel, LLC: We reserve the right to cancel any trip due to insufficient enrollment, Force Majeure, or any circumstances beyond our control. In such an event, we will inform you as soon as possible and provide the following options:

Refunds: There are no refunds for canceled bookings. Jones Global Travel has contractual agreements with hotels, airlines, and other vendors that prevent us from obtaining refunds. These agreements allow us to offer competitive package prices and provide the option for monthly payment plans on your vacation.Additionally, any fees or penalties imposed by suppliers or third-party service providers exceeding the payments you have made may be invoiced to you.

Changes by the Client: After your booking has been confirmed, any requests to change your travel arrangements must be made in writing. While we will endeavor to accommodate such requests, they are subject to availability and may incur additional costs.

Travel Insurance: Jones Global Travel highly recommends purchasing comprehensive travel insurance that covers cancellations, medical expenses, and other potential losses and expenses. Insurance is a safeguard against unforeseen circumstances that may lead to cancellations or disruptions in your travel plans.

Chargebacks: We at Jones Global Travel understand that travel may not go as planned. If there is any refund owed, Jones Global Travel will put forth our best efforts to provide that refund to the passenger. Jones Global Travel works with third parties and there may be a delay in obtaining refunds from that third party to then provide a passenger with the refund. This process may take a while. We ask for patience in this process and that you do not request a chargeback with your credit card company. Going through this process will cause a delay in the refund process.

If you decide to request a chargeback from your credit card company, Jones Global Travel must charge a $100.00 fee to cover the time and effort to provide information to your credit card company. This will be charged regardless if the chargeback is successful.

Client-Requested Changes: If, after your booking has been confirmed, you wish to make any changes to your travel arrangements, please inform us as soon as possible. We will make every effort to accommodate your request, but it is subject to availability and may incur additional charges. Changes may include altering travel dates, destination, accommodation, or transportation methods. The following terms apply:

Name Changes: If you need to change the name on a booking, this may be treated as a cancellation and rebooking, depending on the policies of our suppliers. Name changes are subject to availability and may incur a fee imposed by the supplier.

Reduction in Group Size: For group bookings, if the number of participants decreases from the original number booked, cancellation charges may apply for those no longer traveling. The cost per person for the remaining members of the group may also increase as certain fixed costs are divided among fewer travelers.

Additions to Group Bookings: Adding additional travelers to your booking is subject to availability and the terms and conditions at the time of the addition. Additional travelers may not necessarily be offered the same price or conditions as the original booking.

Transfer of Booking: In certain circumstances, you may be able to transfer your booking to another person if you are unable to travel. This is subject to the approval of our suppliers and may incur a fee. Both the original and new travelers will be responsible for paying any additional costs arising from the transfer.

Changes by the Agency: Occasionally, we may need to make changes to your travel arrangements due to circumstances beyond our control. We will inform you of any significant changes as soon as possible. If the change is not acceptable, you will be offered a refund or the option to choose alternative arrangements, subject to availability.

Recommendation: Jones Global Travel, LLC highly recommends that all clients purchase comprehensive travel insurance before embarking on their trip. Travel insurance is a critical aspect of planning for any journey, offering protection against unforeseen circumstances that could affect your travel plans, health, or belongings.

Coverage: We advise that your travel insurance policy includes coverage for, but not limited to, trip cancellation and interruption, loss or theft of personal belongings, medical expenses, emergency evacuation, and repatriation. It's also wise to ensure coverage for any specific activities included in your itinerary that may require additional insurance, such as diving, hiking, or skiing.

Cancel For Any Reason (CFAR) Insurance: CFAR insurance allows travelers to cancel their trip for any reason not listed in the standard cancellation policy and still receive a partial refund, usually around 50% to 75% of the trip cost. There are some insurers that offer 100% refund of trip costs. This type of insurance offers the most flexibility, as it covers cancellations for reasons that traditional travel insurance does not, such as fear of traveling due to pandemic outbreaks or simply changing one's mind.

For a Covered Reason Insurance: This type of insurance is more traditional and only covers cancellations for specific reasons listed in the policy, such as serious illness, injury, death in the family, significant weather events that prevent travel, or job loss. Coverage details and the list of covered reasons vary by policy. If the traveler cancels their trip for a reason covered by the policy, they can receive a full refund of the prepaid, non-refundable trip costs.

Both types of insurance provide travelers with peace of mind but differ significantly in flexibility and cost, with CFAR typically being more expensive due to the broader coverage it offers. The cost of insurance is not refundable once purchased.

Responsibility: Please note that obtaining travel insurance is solely the responsibility of the client. The Agency is not qualified to provide insurance advice, nor are we responsible for any expenses or losses you may incur that could have been covered by adequate insurance.

Proof of Insurance: For certain trips, especially those involving high-risk activities or destinations, the Agency may require proof of adequate travel insurance as a condition of participation. Failure to provide such proof may result in the cancellation of your booking without a refund.

Assistance: While we cannot endorse specific insurance providers, we can provide general information on what to look for in a travel insurance policy. We recommend contacting several providers to compare coverage options and premiums to find a policy that meets your specific needs.

Claims: In the event of a claim, you should contact your insurance provider directly. Ensure you keep all documentation related to the claim, including receipts and reports, as these will be necessary to support your case.

Release from Liability: By booking and participating in travel arrangements with Jones Global Travel, LLC, you acknowledge and agree that Jones Global Travel, LLC, its officers, directors, employees, and affiliates (collectively "Jones Global Travel") are not liable for any injury, loss, damage, illness, or death resulting from any act or omission by any supplier or third party providing goods or services for your trip. This includes, but is not limited to, hotels, airlines, transportation companies, tour operators, or other service providers.

Assumption of Risk: You acknowledge and accept that travel involves inherent risks, including but not limited to, risks of illness, injury, or death due to accidents, natural disasters, political instability, terrorism, criminal activities, or other unforeseen events. By participating in travel arranged by Jones Global Travel, you voluntarily assume all such risks, both known and unknown, and agree to hold Jones Global Travel harmless from any claims or liabilities arising from such risks.

COVID-19 Waiver of Liability: You acknowledge that COVID-19 is a highly contagious virus that can lead to severe illness or death. By participating in travel arranged by Jones Global Travel, you assume all risks related to COVID-19 exposure and infection. You agree to hold Jones Global Travel harmless from any claims or liabilities arising from COVID-19, including but not limited to, illness, quarantine requirements, or changes to travel arrangements due to government restrictions.

Force Majeure: Without limitation, Jones Global Travel is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, items listed in the force majeure clause, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Jones Global Travel. In addition, I release Jones Global Travel from its own negligence and assume all risk thereof.

Client's Responsibilities: Clients are responsible for:

Travel Documents and Health Requirements: Clients must ensure their travel documents, including passports, visas, and health certificates, are in order and meet the requirements of the countries they are visiting. The Agency will provide general information on these requirements, but it remains the client's responsibility to ensure compliance. We cannot be held responsible for any refusal of entry or deportation due to lack of proper documents or non-compliance with specific country regulations.

Insurance: As reiterated in the previous section, clients are strongly advised to take out comprehensive travel insurance to cover unforeseen events. The Agency cannot be held liable for any costs incurred that could have been covered by such insurance.

Indemnification: You agree to indemnify and hold harmless Jones Global Travel from any claims, damages, losses, or expenses (including attorney fees) arising out of or related to your participation in travel arrangements, including those related to COVID-19 or any other risk outlined above.

By booking with Jones Global Travel, you acknowledge that you have read, understood, and agreed to these terms and conditions, including the release from liability, assumption of risk, and COVID-19 waiver of liability.

Travel Documentation: It is the sole responsibility of each client to ensure they possess all necessary travel documents, including but not limited to a valid passport, visas, and any other documentation required for entry into each destination on their itinerary.

Domestic Travel: If you are traveling within the United States or any of its territories, valid state-issued identification is required. This can be a driver’s license or state photo identification. This identification should be part of the Real ID program. If it is not, a valid passport would be required. For more information on the Real ID program, please go to the US Department of Homeland Security’s website at https://www.dhs.gov/real-id.

International Travel & Cruises: To travel internationally or via a cruise, a passport is required (not Passport Card). The passport should not expire six (6) months after the travel return date and should have at least two (2) blank pages. Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA). Jones Global Travel is NOT responsible for passports in ANY way. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR! Children need to have valid passports as well. For more information, please go to the US Department of State website at www.travel.state.gov.

NON-UNITED STATES PASSPORT HOLDERS: If you hold a passport not issued by the United States, please check with your respective country or consulate regarding the rules of travel and entry prior to securing travel accommodations. Jones Global Travel is not responsible for denial of travel or entry of those with foreign passports.

Visa and Entry Requirements: Travelers are responsible for obtaining all necessary visas and meeting any entry requirements for each country they will visit or transit through. This includes, but is not limited to, tourist visas, transit visas, and any health or vaccination certificates required. Jones Global Travel can provide general guidance on visa and entry requirements; however, the ultimate responsibility lies with the traveler to obtain and verify this information and secure all necessary documentation prior to departure.

Health and Vaccination Requirements: Clients are also responsible for ensuring they meet any health entry requirements for their destination(s), including but not limited to vaccinations and medical certificates. Again, while the Agency may provide general advice, it is up to each client to ensure they comply with these requirements, which may vary depending on the country and the client's personal health circumstances.

Travel Advisories and Warnings: Clients should stay informed about any travel advisories or warnings issued by their government or health authorities related to their destinations. It's important to understand how these advisories may affect your travel insurance coverage and the ability to travel to certain areas.

Consequences of Non-Compliance: Failure to obtain all necessary travel documentation or to comply with health requirements can lead to denied boarding, refusal of entry, or deportation. The Agency cannot be held liable for any costs, losses, or damages incurred as a result of such non-compliance, including any costs related to interrupted travel or quarantine.

Recommendations for Preparation: We recommend that clients begin the process of checking and obtaining necessary documentation and meeting health requirements well in advance of their departure date to avoid any last-minute complications.

Jones Global Travel, LLC aims for all group travel participants to enjoy group synergy and finds it important that all participants understand the expectations regarding behavior, cooperation, and the overall dynamic within the group. This should help to create a positive and respectful environment for all travelers. Jones Global Travel reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs, theft, fighting, not following the rules and laws of the vacation location, hotel/resort, etc. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, is the sole responsibility of the passenger and their traveling companions. All unused services are non-refundable.

Expectation of Conduct: The Agency expects all participants in group travel to conduct themselves in a manner that contributes positively to the group's dynamics and overall travel experience. Respectful behavior towards fellow travelers, tour leaders, local residents, and service providers is mandatory at all times.

Cooperation with Group Leaders: Travelers are expected to follow the reasonable directions and instructions of the group leader or tour guide to ensure the safety, well-being, and enjoyment of all group members. This includes adhering to scheduled departure times, meeting points, and participating in group activities unless prior arrangements have been made.

Disruptive Behavior: Any behavior deemed disruptive, disrespectful, or endangering the safety or enjoyment of other members of the group may result in the offending traveler being asked to leave the tour at their own expense. Decisions regarding disruptive behavior will be made at the discretion of the group leader or Jones Global Travel representatives and are final.

Conflict Resolution: In the event of disputes or conflicts between group members, travelers are encouraged to seek the assistance of the group leader for mediation and resolution. Our goal is to ensure a harmonious group dynamic that allows all travelers to enjoy their experience to the fullest. Jones Global Travel reserves the right to expel disruptive individuals to maintain group harmony at traveler’s own expense and no expectation of a refund.

Tolerance and Inclusivity: Jones Global Travel is committed to fostering an inclusive environment where all travelers feel welcome and valued. Discrimination of any kind, whether based on race, gender, sexual orientation, religion, nationality, age, disability, or any other characteristic, will not be tolerated.

Feedback and Concerns: We welcome feedback from our travelers regarding group dynamics and the conduct of fellow travelers or group leaders. Any concerns should be communicated to a Jones Global Travel representative during the trip or in a post-trip evaluation to allow us to address and rectify issues promptly.

Immediate Concerns: If you encounter any issues or are dissatisfied with any aspect of the travel services during your trip, we encourage you to immediately inform the relevant service provider (e.g., hotel, tour operator) and our agency. Immediate notification allows us the opportunity to address and rectify the issue promptly, ensuring the rest of your journey meets your expectations.

Formal Complaints: Should your concern not be resolved to your satisfaction during your trip, or if you wish to make a formal complaint, please submit it in writing to the Agency within 30 days of your return. Include as much detail as possible, such as dates, names, and a clear description of the issue, along with any supporting documentation or evidence.

Complaint Review Process: Upon receipt of your complaint, we will:

Resolution: Our goal is to resolve complaints in a manner that is fair and satisfactory to you. This may include offering an apology, explaining what went wrong and why, taking steps to rectify the issue, and, where appropriate, providing compensation or other forms of redress.

Escalation: If you are not satisfied with the outcome of your complaint, you may escalate it within our agency to a higher authority, such as a manager or director, for further review. Details on how to escalate your complaint will be provided during the complaints process.

External Dispute Resolution: In the unlikely event that we cannot resolve your complaint to your satisfaction, we will provide information on any independent bodies or regulatory agencies that you can contact for further assistance.

Submission of Special Requests: Clients are encouraged to inform the Agency of any special requests at the time of booking. This includes, but is not limited to, dietary restrictions, room location preferences, accessibility requirements, or any other specific needs that could affect their travel experience. Please provide detailed information so we can work to accommodate your requests.

Efforts to Accommodate: While we will make every effort to fulfill your special requests, please understand that these are subject to availability and cannot be guaranteed. Requests are forwarded to our suppliers (hotels, airlines, tour operators) who are ultimately responsible for accommodating your needs.

Confirmation of Requests: We will confirm the receipt of your special requests and, whenever possible, provide confirmation from the supplier that your request has been accommodated. However, we recommend re-confirming any critical needs directly with the service provider upon arrival or check-in.

Additional Costs: Some special requests may incur additional costs, which will be communicated to you in advance for your approval. Payment for such additional services may be required at the time of booking or directly to the service provider.

Limitations: It's important to note that certain requests, especially those involving complex medical needs or highly specific accommodations, may not be feasible in all destinations or with all suppliers. We will communicate any such limitations as early as possible and work with you to find suitable alternatives.

Data Collection: Jones Global Travel, LLC collects personal information necessary to book travel services, including but not limited to, name, contact details, passport number, payment information, and special requirements related to health or dietary needs. This information is collected directly from you through our booking process, via our website, phone calls, or in-person interactions.

Use of Information: The personal information you provide is used solely for the purpose of fulfilling your travel bookings, providing travel-related services, and communicating with you about your travel plans. This may involve sharing your information with third-party suppliers, such as airlines, hotels, and tour operators, under strict conditions of confidentiality and security.

Protection of Personal Data: We are committed to protecting your personal information and implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. Only authorized employees of the Agency and necessary suppliers have access to your personal data, and only for the purposes stated above.

Data Retention: Your personal information is retained for as long as necessary to provide the services requested, to comply with legal obligations (e.g., tax, accounting), and to resolve disputes or enforce our agreements. Once it is no longer necessary to retain your data, we will ensure it is securely deleted or anonymized.

Your Rights: You have the right to access, correct, or delete your personal information held by us. You can also object to or restrict the processing of your data in certain circumstances. To exercise these rights, please contact us directly. We will respond to your request in accordance with applicable law.

Consent and Changes to Privacy Policy: By using our services, you consent to the collection and use of your information as outlined in this policy. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where necessary.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these terms and conditions, including the breach, termination, or validity thereof, shall be resolved exclusively by binding arbitration. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or the Comprehensive Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). The arbitration will take place in Denton County, Texas, and will be governed by the laws of the State of Texas. If awarded, passenger’s damages are limited to the total amount Passenger paid to the Agency.

The arbitrator shall have the exclusive authority to determine the validity and enforceability of this arbitration clause. By agreeing to these terms, you waive your right to a trial by jury or to participate in a class action lawsuit.

If you have any questions or concerns regarding this arbitration clause, please contact us at Info@JonesGlobalTravel.com.

Voluntary Participation: Passenger acknowledges that I have voluntarily chosen to participate on the vacation illustrated in the travel proposal and that I have read the description of the vacation, together with all information contained on the itinerary. I am voluntarily participating in this vacation with knowledge of the hazards involved.

Ownership: All content produced by Jones Global Travel, LLC, including but not limited to travel itineraries, guides, images, website content, and marketing materials, is the exclusive property of Jones Global Travel, LLC or its content suppliers and is protected by copyright and other intellectual property laws. This content is provided to our clients for personal, non-commercial use only, in connection with their booked travel services.

Use of Content: Clients are permitted to download, copy, or print content provided by the Agency for personal, non-commercial use only. This content may not be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, created derivative works from, transferred, or sold without the express written consent of Jones Global Travel, LLC.

Third-Party Content: Some content, including images and information about travel destinations, may be owned by third parties such as hotels, airlines, and tour operators. Such content is subject to the copyright and intellectual property rights of those third parties and is used by the Agency under license or with permission.

Trademarks: The trademarks, logos, and service marks displayed on Jones Global Travel, LLC’s materials and website are registered and unregistered Trademarks of the Agency and others. Nothing contained on the website or in our materials should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed without the written permission of the Trademark owner.

Copyright Complaints: Jones Global Travel, LLC respects the intellectual property rights of others and expects its clients to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us with your claim

Consent for Use of Images and Videos: By participating in a trip organized by Jones Global Travel, LLC, you grant us the irrevocable, perpetual, and royalty-free right and permission to capture, use, reproduce, publish, and distribute photographs and video recordings taken during the trip in which you may be included. These images and videos may be used for promotional and marketing purposes, including but not limited to our website, social media, brochures, and other advertising materials, without further consent from or compensation to you.

Opt-Out Option: If you prefer not to have your image or likeness used for promotional purposes, please inform us in writing prior to the start of your trip. We will make every effort to accommodate your request.

Respect and Privacy: The purpose of collecting photography and videography is to promote the Agency and its travel experiences. This may include sharing the captured moments on our website, social media platforms, brochures, and other marketing channels to showcase the experiences we offer. We are committed to using any images or videos respectfully and in a manner that positively portrays our travelers. If you have any concerns about specific images or videos, please contact us directly.

Rights to Images and Footage: All photographs and video footage taken by the Agency or its representatives during the trip remain the property of Jones Global Travel. Participants are not entitled to compensation if their likeness is used in promotional or marketing materials.

Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Texas.

Jurisdiction: The parties agree that the courts of Denton County in the State of Texas in the United States of America will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

Dispute Resolution: Before resorting to litigation, Jones Global Travel, LLC encourages clients to contact us directly to seek a resolution. If the dispute cannot be resolved through direct communication, the parties agree to attempt to settle the dispute by mediation, facilitated by an independent mediator agreed upon by both parties. If mediation is not successful in resolving the entire dispute or is unavailable, any unresolved dispute shall be subject to litigation in the agreed jurisdiction.

Amicable Settlement: Both the Agency and the client agree to use their best efforts to settle any disputes amicably before proceeding with mediation or litigation. This approach is aimed at preserving the relationship between the parties and finding a mutually satisfactory solution to any issues that may arise.

Right to Amend: No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, will be effective unless in a writing signed by the Parties. No failure of Company to exercise any power reserved to it under this Agreement, or to insist upon strict compliance by the Contractor with any obligation or condition under this Agreement, and no custom or practice of the parties in variance with the terms of this Agreement, shall constitute a waiver of Company’s right to demand exact compliance with the terms of this Agreement.

Notification of Changes: Any significant changes to these Terms and Conditions will be communicated to our clients through our official channels, such as our website, email newsletters, or direct communication with 30 days notice of material changes. We encourage clients to review the Terms and Conditions periodically to stay informed of any updates.

Effective Date of Amendments: Changes to the Terms and Conditions will become effective immediately upon their posting on our website or upon notification to clients, unless otherwise stated in the notice of change. Clients' continued use of our services following any amendments signifies their acceptance of the revised Terms and Conditions.

Client's Responsibility: It is the client's responsibility to ensure that they are aware of the current Terms and Conditions, including any amendments. Jones Global Travel, LLC will endeavor to highlight changes to our clients, but the onus remains on the client to review the Terms and Conditions regularly.

Questions and Clarifications: Clients with questions or seeking clarification about any aspect of the Terms and Conditions, including any amendments, are encouraged to contact the Agency. We are committed to providing clear and understandable information to ensure that our clients are fully informed about the terms of our service.

Availability: Jones Global Travel, LLC understands the importance of being accessible to our clients, especially in emergency situations. To this end, we provide a 24/7 emergency contact number/email in your travel documents, allowing you to reach us at any time during your trip for immediate assistance.

Contact Details: For any emergencies arising during your travel, please use the contact information provided in your travel documents (as it will vary by supplier(s) used to create the package) that will include the Emergency Contact’s name, phone number and email address for urgent inquiries as provided in your travel documents.

Purpose of Emergency Contact: This service is intended for use in genuine emergencies, such as urgent travel disruptions, health concerns, or safety issues. For general inquiries or non-urgent matters, please use our standard contact channels during business hours.

Response Time: We are committed to responding to emergency inquiries as swiftly as possible. While we aim to provide immediate assistance, please allow for possible delays due to time zone differences or high demand.

Pre-Travel Briefing: Before your departure, the Agency will provide a comprehensive pre-travel briefing, including detailed emergency contact information, tips on staying safe during your travels, and guidance on what to do in various types of emergencies.

Acknowledgment of Risks: The traveler acknowledges that travel, including the travel arrangements made by the Agency, involves inherent risks and dangers including, but not limited to, the risk of illness, injury, death, loss of personal belongings, theft, and changes in travel plans caused by circumstances beyond Jones Global Travel’s control. The traveler voluntarily assumes all risks associated with their travel, whether foreseen or unforeseen.

Release from Liability: To the fullest extent permitted by law, the traveler hereby releases the Agency, its officers, employees, agents, and representatives from any and all liability, claims, demands, causes of action, damages, or expenses resulting from any injury, death, loss, or harm to the traveler or their property, or from the traveler’s participation in any travel activity arranged by Jones Global Travel, including those caused by the negligence of Jones Global Travel, LLC or its representatives.

Indemnification: The traveler agrees to indemnify and hold harmless the Agency and its representatives from any claims, lawsuits, damages, losses, costs, and expenses, including attorney fees, arising from or related to the traveler’s negligence, wrongful acts, or breach of these terms and conditions.

Understanding and Agreement: By agreeing to these terms and conditions, the traveler confirms that they have read and understood this release from liability and indemnification clause, and agree to its terms voluntarily. This agreement is binding upon the traveler, their heirs, executors, administrators, and assigns.

Jurisdiction and Governing Law: This release from liability shall be governed by and interpreted in accordance with the laws of the State of Texas in the United States of America, without regard to its conflict of laws principles. Any disputes arising from this agreement or the traveler’s participation in travel arranged by Jones Global Travel, LLC shall be resolved exclusively in the courts of the State of Texas in the United States of America.