Who we are and what this covers
Jones Global Travel, LLC ("Jones Global Travel," "JGT," "we," or "us") is a luxury travel agency for adults. This policy explains what personal information we collect when you visit jonesglobaltravel.com or our Black Friday sign-up page, join our email list, attend one of our live events, or book travel with us. It also explains how we use that information and the choices you have.
If you book travel with us, our Terms and Conditions also apply.
Information we collect
Information you give us. When you fill out a form, join our email list, enter a giveaway, message us, or book travel, you may give us your name, email address, phone number, mailing address, travel interests, and the answers you type into our forms.
Booking information. If you book travel, we also need what suppliers require to make your reservation. That can include the full legal names of travelers, dates of birth, passport details, loyalty program numbers, health or accessibility needs you ask us to share, and emergency contacts. We collect this only for bookings and only as needed.
Payment information. We do not store full card numbers on our own systems. Payments are handled by our suppliers and payment processors.
Information collected automatically. When you visit our website or sign-up page, we may receive your device type, browser, approximate location, the pages you view, and how you arrived at them. Our email tools record whether you open our emails and click our links.
Information from events. When you join a live Zoom event, we may see your name, email, and anything you say or type in the chat.
How we use information
We use your information to:
- Plan, book, and manage your travel, and communicate with you about it
- Send the emails you signed up for, including our Black Friday list, holiday treats, and event reminders
- Run live events and giveaways, and contact winners
- Answer your questions and provide customer service
- Improve our website, forms, and emails
- Meet legal and accounting requirements
We do not sell your personal information.
Emails and marketing
When you join our email list, you agree to receive emails from us. Those can include trip announcements, sale information, event invitations, and our newsletters. We send them through Keap.
You can unsubscribe at any time by using the unsubscribe link at the bottom of any marketing email or by replying and asking us to remove you. We will stop marketing emails promptly. We may still send messages about a trip you booked, such as payment reminders and travel documents.
Live events, recordings, and giveaways
We host live events on Zoom. We may record an event, and the recording can include the names, voices, and chat messages of people who attend. If you do not want to appear in a recording, you can turn off your camera and microphone, use a first name only, or leave the call.
To enter our giveaways, you must be on our email list and on the live event when a winner is chosen. We use your name and email address to run the drawing and contact winners. No purchase is required to enter. The rules for each giveaway are posted with the offer.
How long we keep information and how we protect it
We keep your information for as long as we need it to serve you, to keep tax, accounting, and legal records, and to resolve disputes. If you unsubscribe, we keep a record of that request so we do not email you again. Email list data that you ask us to delete will be removed unless we are required to keep it.
We use reasonable measures to protect your information, including password-protected systems and limiting access to people who need it. No system is completely secure, so we cannot promise absolute protection.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it. You can also ask us to stop using it for marketing. Depending on where you live, you may have additional rights under state or national privacy laws. To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within a reasonable time.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make a major change, we will tell you by email or on our website.
Contact us
Jones Global Travel, LLC
Email: Info@JonesGlobalTravel.com
Phone: (567) 978-0656
Mailing address: 440 Highway 377N, Unit 1241, Argyle, TX 76226
Website: jonesglobaltravel.com
